Organizations are leveraging the insights from Business Intelligence solutions such as SPLUNK and improving business operations using ITSM solutions. In both cases, the integration of infrastructure data can become a challenge when dealing with heterogeneous data sources.
When working in a BI project using SPLUNK, generating insights in a timely manner can be a challenge. Data needs to be prepared and this requires a high development effort, time and huge data volumes that can drive license costs.
It’s increasingly difficult to integrate infrastructure data efficiently into the incident management workflow of an ITSM solution, due to the various data sources and the amount of data generated from heterogeneous platforms.